Suffolk Night Owls, a mental health support line that was facing closure due to funding cuts, has been saved. The service, which provides night phone support, will now continue until March 2025, thanks to funding from the NHS Suffolk and North East Essex Integrated Care Board (ICB). The decision to continue funding the service was made after receiving feedback from both service users and staff.
Previously, Suffolk Night Owls was jointly funded by the ICB and Suffolk County Council. The service has been running for nine years, offering helpline, text, and email support seven days a week from 19:00 to 01:00.
The announcement of the closure had caused disappointment among service users, who saw the service as a vital “safety net” for individuals with mental health concerns. However, following the outcry, the ICB decided to review the service with input from service users and partner organizations over the next year.
The aim of the review is to better understand the current service’s effectiveness and determine how to best meet the needs of those who rely on it. Jason Joseph from the NHS Suffolk and North East Essex ICB expressed gratitude to everyone who provided feedback on the Suffolk Night Owls service and emphasized the importance of taking the time to work collaboratively with service users and partners to ensure the service is meeting their needs.
In conclusion, Suffolk Night Owls, the mental health support line, has been saved from closure. The service will continue to provide assistance during the night until 2025, thanks to funding from the NHS Suffolk and North East Essex Integrated Care Board. The decision to continue funding was made after receiving valuable feedback from service users and staff. The service has been running for nine years and offers helpline, text, and email support seven days a week from 19:00 to 01:00. The ICB will conduct a review of the service in collaboration with service users and partner organizations to ensure it meets the needs of those who rely on it.